Shorter Waiting Times thanks to Interactive Self-Service Kiosks at EDEKA

Smart retail technology at the fresh food counter: Interactive self-order kiosk optimizes ordering processes at EDEKA Jensen.

In December 2025, eyefactive launched the first interactive touchscreen kiosk pilot within Edeka Germany at Edeka Jensen in Uetersen. The interactive touchscreen kiosk “MIRA”, powered by eyefactive’s AppSuite software, enables customers to place orders at the meat counter digitally without waiting in line. While staff prepares the order in parallel, customers can continue shopping. The solution improves convenience, reduces perceived waiting times despite queues, and delivers a future-proof smart retail experience at the point of sale.

In this article:

  • First interactive kiosk at EDEKA in Germany

  • Interactive self-service solution at the fresh food counter

  • Continue shopping conveniently after placing your order

  • More efficient processes for staff and customers

Edeka Jensen, a grocery store located in Uetersen near Hamburg, partnered with eyefactive to introduce an innovative interactive touchscreen kiosk solution at its meat counter. The project represents the first touchscreen kiosk pilot within Edeka Germany and aims to improve the customer experience while optimizing in-store processes at the point of sale.

The interactive touchscreen kiosk “MIRA”, including eyefactive’s interactive kiosk software AppSuite, was launched in December 2025. Customers can place their meat counter orders directly via the touchscreen terminal without going through checkout. Payment remains unchanged and is completed later at the regular cash point, ensuring seamless integration into existing retail operations.

This is just a small excerpt from the full case study, published first on multitouch-appstore.com.

Read full article here